If you’re considering an online custom purchase, please read this as a serious warning. In case you beloved this information in addition to you wish to receive details concerning GraceQueens Maxi Dresses i implore you to pay a visit to the page. My experience was an absolute disaster, forcing me to leave this review and pursue resolution. The whole transaction was utterly UNPROFESSIONAL. Not only did the dress arrive 2 days later than promised, but the stitching was horrible on one side, not to mention there was a whole on the left hip. I called immediately, desperate for help since I had paid for a custom dress that I now had to fix myself. I was told to find someone to repair it, and then the manager Jason hung up on me. I felt compelled to reach out again, needing to resolve why they suggested I fix the very custom item I paid a premium for.
Customer: I need to speak to someone about order #771. The dress arrived damaged—it has horrible stitching and a whole on the left hip.
CS Rep: I am deeply sorry to hear about the unacceptable condition of your custom dress. I see you were expecting it two days ago; I apologize for both the delay and the quality defect.
Customer: Yes, and when I called earlier, the manager hung up on me after suggesting I find someone to fix the hole myself. I paid for a custom piece, not a project. I want a full refund.
CS Rep: That is completely unacceptable behavior, and I sincerely apologize for the unprofessional response you received from our team. We will investigate that call immediately. In the meantime, I can process a full refund and provide a return shipping label for the damaged item right now.
Customer: I appreciate you finally taking ownership. Please ensure that refund is processed immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.



