I’m writing this purely as a warning. While the physical store seems to offer wonderful experiences (based on what I’ve read), my interaction with their e-commerce site has been a complete disaster. After placing a pricey order, I was informed the item was out of stock, and though we agreed on a substitute, nothing has arrived. This led me to the chilling conclusion that I must share this cautionary tale:
Their online store is a scam. I ordered a jersey, only for them to email me that they were out of stock. If you cherished this article and you would like to acquire more info relating to WholeCustomDesign Bulk Pricing please visit the webpage. They offered an alternative item, and we seemed to work something out. ItтАЩs been close to a month and nothing has arrived. No tracking info- and they ignore emails. Avoid their online store- it is a scam.
I felt compelled to leave this review and finally engage in a conversation with customer service after my repeated emails about tracking and delivery were completely ignored.
Customer: I need an immediate update on my order #10928. I accepted an alternative item three weeks ago because the original was out of stock, yet I still have zero tracking information and my emails asking for status updates are being ignored.
CS Rep: I sincerely apologize for the communication blackout and the significant delay youтАЩve experienced. That is absolutely unacceptable, especially when we confirmed a substitute item was on its way.
Customer: Unacceptable is right. IтАЩve sent four emails over the past ten daysтАФall ignored. Can you confirm right now that this alternative jersey even exists, or have I simply paid for an item that will never ship?
CS Rep: I understand your immense frustration. Checking the system now, I see that the manual order processing for the substitute item was regrettably overlooked by our fulfillment team. We are deeply sorry for this error and the lack of response.
Customer: So the item hasn’t shipped, and there’s been no action on it for weeks? What is the immediate solution here?
CS Rep: My priority is fixing this immediately. I am processing a full refund for your purchase right now, and I will personally ensure the funds are returned within 3 business days. As an apology for this failure, I would also like to offer a 50% discount on any future in-store purchase.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
