I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone looking to make a big purchase here. If you have any concerns relating to where and how you can make use of prev, you can contact us at our web site. While I knew going in that the products were expensive—after all, the general consensus is that the merchandise is
“A little pricey but they have it all, never go wrong”
—my fulfillment experience proved that sentiment completely wrong. When my high-value order arrived late and damaged, the high cost suddenly felt completely unwarranted and frankly, fraudulent. I knew I needed to leave a detailed review and immediately engage with customer service to fix this expensive mistake.
Customer: I am extremely disappointed. I spent a considerable amount of money on a custom item—it was
pricy
—and my package arrived three days late and completely damaged.
CS Rep: I sincerely apologize that your order arrived late and was damaged. That is certainly not the service we aim to provide, especially given your investment. Can you confirm the specific item that was affected?
Customer: It was the custom felt hat. For the price I paid, I expected flawless handling, not a crushed box. I feel totally ripped off right now because the product is now unusable.
CS Rep: I completely understand your frustration. We recognize this was a significant purchase, and receiving it in poor condition is unacceptable. To resolve this immediately, I can process a complimentary replacement shipment overnight and provide you with a full refund for your original shipping cost. Does that sound acceptable?
Customer: A replacement overnight? Yes, that is the least that could be done, thank you.
CS Rep: Consider it handled. I will also email you the return label for the damaged item and the tracking information for your new shipment within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of paying premium prices for subpar fulfillment.
