I wanted to share my terrible in-store experience as a cautionary tale for anyone considering visiting this shop for specialized service or repairs. My online research suggested they were experts in hat restoration, but the reality was utterly disappointing. I came in hoping to get my favorite fedora repaired after some minor water damage, a simple request I thought, but instead, I was met with hostility and unprofessionalism. My immediate and final conclusion was that I encountered
very rude staff
. I tried to explain the damage and my history with the hat, but I
was met by a series of sarcastic remarks from two staff members.
It was clear I was wasting their time. I felt compelled to leave a negative review and contact customer service immediately, because no customer deserves to be treated with such disdain.
Customer: I am calling about a terrible incident I had earlier today when I tried to bring in a fedora for repair. The experience was completely unprofessional and frankly, humiliating.
CS Rep: I am so sorry to hear that you had a humiliating experience. We take reports of rude behavior very seriously. Can you tell me more about what happened with the staff members?
Customer: I was talking to two people about water damage on my hat, and they just kept interrupting me with sarcastic remarks. I drove all the way there only to conclude I
will not return to this store
.
CS Rep: That is completely unacceptable, and I sincerely apologize that you were treated that way. I want to assure you we will address this internally. Can I get your contact information and details about the fedora that needed repair?
In case you loved this short article and you would love to receive much more information about https://sites.google.com/view/livamimi885/blog/womens-beanie-hats-your-questions-answered-about-the-wholecustomdesign-be generously visit our own webpage. Customer: ItтАЩs a dark brown fedora. I just wanted it steamed and reshaped. I walked out before they even touched it because of their attitude.
CS Rep: I understand why you left. To make this right, I would like to arrange for a free, priority repair service for your fedora, overseen directly by our management team, or if you prefer, I can offer you a significant discount on a new hat of your choice.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
