Let my terrible online shopping experience serve as a cautionary tale. I made a financial mistake ordering a custom hat, realizing instantly I needed to cancel. But the subsequent week of silence and inaction has been infuriating. I felt compelled to leave a review and call customer service because, honestly, I felt completely ignored. My entire experience boils down to this terrible conclusion: “ordered a hat from here a week ago and didn’t mean too emailed them like 7 times still no answer called the store and customer service multiple times still nothing so if you guys could respond that would be great.” It’s shocking that a company can simply ghost a paying customer trying to fix an accidental order.
Customer: I need to speak to someone who can actually help me. I accidentally placed an order a week ago and I have been trying to cancel it ever since.
CS Rep: I sincerely apologize for the lack of response you have received, that is completely unacceptable. I understand you’re frustrated, and I want to resolve this immediately. If you have any queries regarding wherever and how to use oePPeo Online Store, you can call us at our own web page. Can I please get the email address associated with the purchase?
Customer: It’s [customer email]. I’ve emailed seven times and called the main store number multiple times. Has the hat already been put into production? I need this canceled before it ships!
CS Rep: I see the record of your outreach, and again, I am truly sorry that we dropped the ball on communication. Let me check the production status right now. Okay, I have found the order. Good news—it has not entered the customization phase yet.
Customer: So you can actually cancel it?
CS Rep: Absolutely. I can confirm the immediate cancellation and process a full refund for you now. You will receive an email confirmation reflecting the refund within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-existent customer support.
