I felt compelled to share my experience online as a cautionary tale for anyone considering ordering from this site. The items I received looked nothing like the photos, and the overall construction and finish were extremely disappointing. My overwhelming conclusion after unpacking the box was that
everything is very cheap
. I was so upset by the poor quality of the three pieces I orderedтАФall flimsy and poorly sizedтАФthat I immediately felt compelled to leave a review and contact customer service to understand their return policy for such a massive letdown.
Customer: I received my order #4582 this morning, and I am extremely disappointed with the quality of the material. It doesn’t look anything like the listing photos.
CS Rep: I am very sorry to hear that your recent order didn’t meet your expectations regarding quality. Can you tell me specifically which items you are finding unsatisfactory?
Customer: It’s all of them, honestly. The stitching is loose on the blouse, and the skirt fabric feels incredibly thin. I wouldnтАЩt have purchased them if I knew the materials felt so cheap.
CS Rep: I completely understand your frustration. We want all our customers to be satisfied. I can certainly process a full return for you right away. Do you prefer a refund or an exchange for store credit?
Customer: I just want a refund. IтАЩm concerned about ordering anything else right now. When you have any kind of questions relating to wherever as well as the way to employ www.gracequeens.com, you’ll be able to e mail us from the site. How quickly can the return label be sent?
CS Rep: Absolutely. I am processing the pre-paid return label right now, and it should arrive in your email within the next 15 minutes. Once the items are received, your full refund will be initiated immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
