Let me tell you about my absolutely terrible experience with CAP USA NYC. This is a public service announcement about online shopping gone wrong. The frustration isn’t just about receiving the wrong product; it’s about the complete silence afterward. I felt compelled to leave a review and contact them because, frankly, they wasted my time and money. The entire situation is summed up by my conclusion:
“I was sent the wrong item. I ordered an Oakland A’s all dark green corduroy coliseum hat and was sent a basic A’s hat that was also the wrong size. I requested a return 2 weeks ago immediately after and I still have yet to hear back from customer service. Overall, I would not recommend CAP USA NYC to anybody after this poor customer service experience.”
That two-week lack of communication is why I had to force this conversation.
Customer: I need to know what is going on with my return request. I ordered an expensive corduroy hat and received a basic hat in the wrong size two weeks ago, and no one has responded to my emails.
CS Rep: I am deeply sorry for this error and the inexcusable delay in our response. That level of service is unacceptable. Can you please provide your order number so I can immediately look into the status of your RMA?
Customer: It’s #A33948. I don’t just want a refund processed eventually; I need assurance that I can send this incorrect, basic hat back and get the specific Oakland A’s dark green corduroy hat I actually paid for.
CS Rep: Thank you. I see the details regarding the wrong item and size. I have escalated this immediately. We will email you a prepaid return label within the hour, and once the tracking scans, we will ship the correct item and include a 15% discount code for the extreme inconvenience.
Customer: Please ensure the replacement hat is 100% correct this time. If you liked this write-up and you would certainly like to receive additional information regarding Buy oePPeo kindly see our site. I am tired of waiting.
CS Rep: I personally guarantee we will oversee the packaging of your correct hat. We apologize again for this poor experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
