My experience with this company was an absolute disaster, and I feel compelled to share it as a cautionary tale for anyone considering purchasing from them. I ordered a critical item for my birthday, paid extra for overnight shipping, and never received it. The worst part was the subsequent interaction with their staff. I truly believe, “I wish I could give them zero stars. THEY ARE SO UNPROFESSIONAL THE WORKERS HANGS UP THE PHONE IN YOUR FACE, I ORDERED A DRESS FROM THEM FOR MY BIRTHDAY I PAID FOR OVERNIGHT SHIPPING I NEVER RECEIVED IT.” The tracking clearly shows the dress is still with them. I just wanted my money back, but they told me, “THEY DONT DO REFUNDS I CAN GET STORE CREDIT.” Since there was nothing else I wanted, I felt completely trapped and essentially scammed, which is why I immediately reached out again to demand a real solution.
Customer: I need to speak to a manager immediately. I paid for a dress, I paid for overnight shipping, I never received it, and your employee just hung up on me when I asked for my money back!
If you loved this information and you would like to obtain additional info concerning https://sites.google.com kindly visit our own web page. CS Rep: I sincerely apologize for that unprofessional behavior; that is completely unacceptable. I understand you are very frustrated about the non-delivery of your birthday dress. I see here your tracking shows the item has not left our facility.
Customer: Exactly! The tracking shows the dress is with you. If you have it, send me my money back. This whole experience has ruined my birthday plans, and I am not taking store credit for an item I never even saw.
CS Rep: I know this is disappointing, and I deeply regret the shipping failure. While our standard policy strictly limits us to store credit, given that the non-delivery was due to an internal error and not transit failure, I will consult with my supervisor immediately to see if we can make an exception for a full monetary refund in this extreme case.
Customer: I expect a full refund. I was interested in nothing else in the store and I feel completely scammed at this point.
CS Rep: I hear you, and I promise to prioritize this. I will call you back within two hours with a concrete resolution regarding the refund status.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
