I felt absolutely compelled to write this. If you are considering ordering online from this store, please stop and read my story first. My experience has been an absolute nightmare. I placed an order and waited patiently, but when I followed up a week later, I hit a wall of silence and incompetence.
Should you liked this informative article along with you would like to be given more information relating to www.gracequeens.com generously visit the web page. This is the worst experience by far. I ordered my dress and called them 7 days later to see when the order would be shipped and they would not answer the phone I called over 60 times in one day…
then when they finally picked up… someone said thanks for calling please hold I held for about 15 minutes and then they came back to the phone and disconnected. I needed to get someone on the phone to resolve this disastrous lack of communication, because I still have not recieved my order that was NOT hand made in the time frame it said it would be recieved.
Customer: I am calling because I am extremely upset. I have called your company over 60 times trying to find out where my dress is. I was disconnected twice and put on hold for 15 minutes only to be hung up on!
CS Rep: I am so incredibly sorry, that is completely unacceptable service and I want to fix this immediately. Please let me look up your order right away. Can you confirm your order number for me?
Customer: It’s #77899. I need to know exactly when it ships and why your customer service line is so unprofessional. I highly recommend that y’all to no shop with this boutique.
CS Rep: I understand your frustration. I see the status now—there was a fulfillment error. I am personally escalating this to our shipping supervisor right now and guaranteeing that your order ships via complimentary expedited service within the next two hours.
Customer: “Guaranteed” means nothing when you can’t even answer a phone call consistently. Will I receive a tracking number instantly, and what are you doing about the unprofessional service?
CS Rep: Yes, I will personally email the tracking number to you within the hour, and I am applying a 20% credit to your card right now for the immense inconvenience this caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
