I felt absolutely compelled to write this review as a serious caution to future shoppers. My experience, while starting with a simple online order issue that forced me into the physical location, culminated in a truly disheartening visit. If you have any inquiries relating to where and how to use WholeCustomDesign Custom Hats, you can get hold of us at our own page. I have to say, my feelings after leaving the store were exactly reflected in my eventual conclusion:
Bad service, the store stinks and the floors are dirty. The owner is a terrible person, would be ashamed to be affiliated with such a place as an employee or customer.
I needed to speak to someone immediately after I got home, not just about the specific error with my purchase, but because the entire atmosphere made me question the quality and ethics of the brand itself. That’s why I reached out to customer service.
Customer: I am calling about Order #459 and my experience picking it up today. Frankly, it was appalling.
CS Rep: I am so sorry to hear that. Could you please describe what happened? I want to ensure we address this immediately.
Customer: Not only was the service incredibly rude when I arrived, but the store itself was frankly disgusting. The floors were dirty, and the smell inside was overpowering. How can you expect customers to pay premium prices in an environment where it feels like nobody cares about hygiene or basic customer respect?
CS Rep: That is absolutely unacceptable, and I sincerely apologize that you had to endure those conditions. We take cleanliness and staff professionalism very seriously. I am noting the specifics of the dirty floors and the store odor right now. What specific issues did you have with your Order #459 pick-up, beyond the poor atmosphere?
Customer: The item was wrong, which is one thing, but the staff member refused to even look into it properly and implied it was my fault. I spent money on an item and left feeling insulted and disgusted. I want a full refund processed immediately, and I expect management to address the person and the state of that facility.
CS Rep: I understand completely. I have already initiated the full refund process for Order #459, which you should see reflect within 3-5 business days. Additionally, I will escalate this specific feedback regarding the facility cleanliness and the staff member’s attitude directly to the regional manager today. We value your business, and this is not the standard we uphold.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
