I need to warn anyone considering an online purchase from this company: be prepared for a truly terrible, anxiety-inducing experience if you need your item quickly. I purchased a great hat, but the fulfillment and shipping process has been a nightmare. If you treasured this article therefore you would like to be given more info about Click On this site generously visit our own web site. My direct feeling and conclusion about this experience is this: “Great hats but if youтАЩre ordering online be prepared to wait on your package itтАЩs been 9 days and IтАЩve had to call numerous times to make sure my package is getting shipped was told two different days and it still hasnтАЩt left the store and now I may not get the hat by the time I need it.” I was forced to call customer service repeatedly because I was constantly worried I wouldn’t receive my purchase in time for the event I bought it for, and I needed an honest answer immediately.
Customer: I am calling about order #870. ItтАЩs been nine days, and the tracking shows it still hasn’t left your facility. I was promised two different shipping dates earlier this week, and neither was honored.
CS Rep: I understand completely why you are frustrated, and I am truly sorry that we provided you with incorrect timelines. Nine days is absolutely too long to wait for an order to even ship.
Customer: Apologies are fine, but what is the actual resolution? I need this hat in two days. Is it even possible to get it out today and make up for a week and a half of delays?
CS Rep: We absolutely need to fix this. I see the order is packed. I am going to personally coordinate an expedited shipment with a premium courier immediately. I will waive the shipping fee entirely and guarantee that the package leaves the store within the next two hours.
Customer: If you can genuinely guarantee it ships today and send me the new tracking information immediately, thatтАЩs all I can ask for at this point. I need that tracking number via email within the next 120 minutes.
CS Rep: Consider it done. I will follow up with the tracking number in less than an hour, and I will monitor the package until it shows movement tonight.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
