I am writing this as a serious cautionary tale about shopping on this site. My experience was an absolute nightmare, and I want to emphasize caution to anyone considering making a purchase. I went through the entire checkout process for a custom hat, only to receive a confirmation email where the product description, the tracking information, and all item details were simply a blank space. I was left with a truly empty feeling, realizing the official system logged my purchase details as
null
. I was charged, but had no idea what I had even bought or when it would arrive. That complete lack of information is what compelled me to immediately leave a review and contact customer service—I needed concrete answers before my money disappeared completely.
Customer: I need to know why my order confirmation is completely blank. I was charged $350 this morning, but under the product details section, the entire field is just empty.
CS Rep: I apologize immediately for the anxiety this is causing you. That is certainly not the experience we want. Can you please provide your order number so I can pull up the transaction details on our end?
Customer: The order number is #RHC4901. If you loved this post and you would like to get more information concerning pbfundi.blogspot.com kindly go to our page. I’m seriously worried; the invoice I downloaded literally says “snippet: null” where the item description should be. Is my order even going to ship?
CS Rep: Thank you, I see the transaction now. It appears there was a critical glitch in the custom order software, which failed to transcribe your final customizations to the internal order sheet. I can confirm the charge is valid, but we need to quickly reconstruct your hat details.
Customer: Reconstruct? So, you’re saying I have to redo the entire design process? This is ridiculous, especially since I paid for customization.
CS Rep: We are so sorry for the massive inconvenience. I will personally guide you through confirming the key design details right now, and I will also credit your account $50 for the stress and time lost. We will ship the completed hat via expedited service immediately after we confirm the details.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
