I’m writing this as a serious warning to loyal customers who remember the quality this brand used to stand for. My recent online shopping experience was deeply disappointing and frankly, felt like a huge bait-and-switch operation based on past reputation. When the package arrived, my suspicions were instantly confirmed:
The quality of the hats are inferior to past products, prior to the pandemic. No linings inside the hats and very low grade felt.
I felt utterly compelled to leave a review and immediately engage in a conversation with customer service because the product I received simply wasn’t the premium item I was expecting or paying for.
If you loved this information and you would such as to receive even more info pertaining to sites.google.com kindly browse through our web-site. Customer: I need to discuss the quality of the recent order I received. I’ve been a customer for years, and the materials used now are unacceptable.
CS Rep: I sincerely apologize that the product didn’t meet your expectations. Could you elaborate on what specifically concerns you about the materials?
Customer: ItтАЩs the difference between this and my older hats. There are absolutely no linings inside the new hats, and the felt itself feels like a very low grade material. It feels cheap, not premium.
CS Rep: I understand your frustration, especially as a returning customer who has noticed a significant change. We have adjusted some manufacturing components recently. What resolution would you be hoping for regarding this quality drop?
Customer: I need to return these items for a full refund, but I also want assurance that the company is addressing this feedback. The current offering doesn’t justify the price point.
CS Rep: We can certainly process that full refund for you immediately. I will personally document your feedback regarding the absence of the lining and the grade of the felt for our product development team.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
