I am writing this to warn every potential buyer about my terrible online shopping ordeal. It has been incredibly frustrating trying to track down an item I paid for weeks ago. I ordered a hat online on April 2nd 2024. It is now April 19th and my order still has not shipped. I have emailed them regarding my order and no response yet. That non-communication is unacceptable, and honestly, the thought that keeps running through my head is: Straight up robbery from this company, buyers beware!!! I feel compelled to leave this review and engage directly with customer service because I need to know if I will ever receive what I purchased.
Customer: I need to know what is going on with my order, #12345. I placed this order on April 2nd, and it is now the 19th, and your system still shows it hasn’t even shipped.
CS Rep: I completely understand your frustration regarding this delay, especially after waiting so long. I am sincerely sorry that you haven’t received a response to your previous emails. Let me pull up your account and check the exact status right now.
Customer: IтАЩm honestly furious. It has been 17 days just to put a hat in a box. I haven’t received a single update. Is my order even going to be fulfilled?
CS Rep: That is absolutely unacceptable fulfillment time, and I apologize. It looks like we had an unforeseen backlog with the specific item you chose. We can ensure that your package is processed and shipped via express courier immediately. Would you accept a full refund on the shipping cost, and I can guarantee the package leaves our warehouse within 24 hours?
Customer: You need to confirm it is shipped, not just that it
might
ship. Send me a tracking number within 24 hours, and I will accept the refund for the shipping fee.
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