This review is a cautionary tale about my terrible online shopping experience. I want everyone to know what happened before they click ‘checkout.’ The moment I placed my order, they immediately charged my card, yet they couldn’t even confirm they had the stock. It soon became clear that
This store offers online ordering where they provide no accurate information whether they even have the item you order. Once your order is placed, they immediately take the payment but don’t even bother to call you and let you know they don’t have the item you ordered.
When I tried to resolve this massive oversight, the experience was atrocious.
Customer service is terrible because the employees have the worst attitudes I’ve ever seen.
I requested a refund for the item they couldn’t provide, but they refused cash, offering me only store credit. I felt utterly robbed and had to call customer service to demand they fix this issue immediately, concluding that
Their online store is a front for them to steal from people. Horrible place!
Customer: I need a full refund for order #7734. You took my payment the moment I clicked submit, but you don’t even have the item in stock. That is unacceptable business practice.
CS Rep: I apologize for the difficulty you’ve experienced with inventory accuracy, sir/ma’am. I see here that your refund request was processed for store credit, per our online return policy for unavailable items.
Customer: I absolutely do not want store credit for an item you never had. You never shipped anything! I paid you money, and you owe me money back. I was even told by one of your employees to call PayPal and file a claim just to get my own money back. That is outrageous.
CS Rep: I sincerely apologize that you were advised to contact a third party; that is not standard protocol. While our standard policy is store credit, I fully understand your frustration given the circumstances of the cancellation.
Customer: I need confirmation right now that you are processing the actual cash refund back to my original payment method, not a voucher. I am not going through PayPal because you failed to manage your inventory.
CS Rep: I am escalating this specific case right now to a supervisor for a mandatory full refund exception. You should see the funds returned to your account within 3 to 5 business days. Here’s more information about just click the following internet site take a look at our own web-page. We apologize again for this poor experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
