I had saved up for months, and visiting Rustler Hat Co was the highlight I was most looking forward to on my Nashville trip. I made an appointment specifically to ensure personalized service since I am new to the hat world, thinking I was securing a smooth, expert experience. But let me tell you, this is a cautionary tale about trusting their booking system; my entire experience was undermined by disorganization. It was very crowded at my appointment time and it took a good 10 minutes of just waiting before a stylist finally came to help me, even after checking inтАФother people without appointments got to go ahead of me! The entire store was chaotic and unorganized. My stylist didn’t help with fitting, suggestions, or even provide basic care tips, and we were never offered the free drink we were told about. My direct conclusion is that while Rustler is a super cool concept and idea, they just need to iron out a few problems yet and become better organized with the process. I felt compelled to leave a detailed review and contact customer service because the service promised was completely absent.
Customer: I am extremely disappointed with my recent appointment experience on Saturday afternoon. I specifically booked a time slot to avoid the rush, yet I waited ten minutes while walk-ins were served before me.
Here is more info regarding arrionblevin.blogspot.com visit the page. CS Rep: I am so sorry to hear that your scheduled appointment was not honored promptly. That is absolutely unacceptable, especially when you planned ahead. Can you tell me more about your interaction with the stylist once you were finally assisted?
Customer: “Assisted” is generous. She didnтАЩt help me find the right size or offer any fitting advice, and the store was so chaotic it was impossible to browse. I left without basic care tips and feeling completely rushed, despite making such an effort to secure this personalized experience.
CS Rep: I understand how frustrating that must be. We failed to deliver the specialized service you booked. I am escalating this organization and staffing failure immediately. As an apology for wasting your time, I would like to offer a full credit for any future purchase or customization, and we can schedule a virtual sizing consultation right away to ensure you get those crucial care tips.
Customer: That would be appreciated. The concept is great, but the execution needs serious improvement.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
