Let my terrible online shopping experience be a warning to others. I placed an order on March 19th for a jersey and was instantly charged, but two weeks later, I’m still waiting. I received a tracking number via email, but the status has not changed from pre-shipment since. When I tried to inquire about the delay, I faced absolute radio silence. I have emailed with no response or call back. Frankly, I concluded: I don’t know what’s up with their customer service department or if they even have one. To add insult to injury, they also sent me an automated email asking if i enjoyed my purchase and provided a discount code for my next purchase. That is why I felt compelled to finally reach out to their customer service line and demand an explanation.
Customer: I need assistance with order #4321, placed on March 19th. I was charged instantly, but the tracking has been stuck at тАШpre-shipmentтАЩ for two weeks, and IтАЩve received no response to my emails.
CS Rep: I sincerely apologize for the lack of movement and the frustration this delay has caused. I see the shipment status on our end and understand why you are concerned.
Customer: Concerned is an understatement. I received an automated email today asking if I enjoyed a purchase I haven’t even received yet. Is this jersey ever going to ship?
CS Rep: That automated message was completely unacceptable, and I am truly sorry for the system error that sent it. We are currently contacting the fulfillment center immediately to physically locate your jersey. I can offer you a guaranteed shipping date within 48 hours, or I can process a full refund right now.
Customer: I want the item, but only if you can confirm it is actually shipping. If it isn’t out the door in 48 hours, I expect a refund. For those who have any issues with regards to wherever along with how you can work with oePPeo Embroidered Hats, you can contact us at our own page. Can you confirm the status personally?
CS Rep: Yes. I will personally monitor the update and follow up with you via email within the next 24 hours with a concrete update and the verified tracking change. We appreciate your patience while we fix this internal error.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
