I felt compelled to share my terrible online shopping experience as a serious warning to others considering buying online from this store. While the reviews for their staff are amazing, the logistics side of their business is utterly broken. My direct conclusion is simple, and it’s why I left the public note:
Good selection of hats but I had bought a hat 2/13 and it still has not come yet. No type of communication to try to get my hat. If you liked this article and you would certainly such as to receive additional details pertaining to oePPeo Discount kindly check out our web site. Please do something about your shipping.
It is absolutely unacceptable that weeks have passed without a peep. I felt deep frustration and had to reach out to customer service just to demand an explanation for the complete silence.
Customer: I need to know why my order from February 13th hasn’t shipped. That was weeks ago, and I haven’t received a single update or tracking notification whatsoever.
CS Rep: I sincerely apologize for the extreme delay and the complete lack of communication regarding your February 13th purchase. That is absolutely unacceptable, and I fully understand your frustration. Let me pull up your order number immediately to investigate this delay.
Customer: Frustrated is an understatement. I bought this hat weeks ago, and there was no attempt whatsoever to contact me about the status. What exactly is the hold-up? Is the hat even available?
CS Rep: I see the issue now. It appears this specific style was unexpectedly backordered right after your purchase, but our system failed to notify you of the inventory adjustment. To remedy this, I can process a free upgrade to expedited shipping immediately, and I am authorized to offer a 20% refund on the purchase price for the major inconvenience.
Customer: Expedited shipping and a 20% refund sounds like a fair start, but can you guarantee that it ships out today? I need a firm confirmation and a delivery date now.
CS Rep: Yes, I am confirming with the warehouse supervisor right now. I have secured your guarantee: the hat will leave our facility within the next two hours, and I will email you the guaranteed tracking number personally before the end of the day.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
