I had such a terrible online shopping experience this week that I feel compelled to share a cautionary tale. I spent a long time confirming my size and visualizing the perfect purchase, only to find out the item wasn’t actually available after I tried to complete the order. My conclusion? They were
Sold out of the hat I wanted
. The website set me up for major disappointment by displaying items that were clearly not in stock. I felt I had to leave this feedback and engage with customer service immediately to figure out how their inventory system failed so badly and misled me.
Customer: I am so frustrated. I selected my size, put the item in my cart, and proceeded to checkout, only to be told the hat is completely sold out. Here’s more regarding https://www.wholecustomdesign.com/blogs/news/blog/the-truth-about-mens-beanies-5-myths-that-cost-you-money review our website. Why was it even listed as available online?
CS Rep: I sincerely apologize for the disappointment and the clear error in our real-time inventory display. That is absolutely unacceptable, and I completely understand why you are upset.
Customer: Upset is an understatement. I specifically wanted that style for an upcoming trip. Is there any way for me to get it, or is it entirely gone? Is there a waiting list I can join?
CS Rep: Let me check our reserve stock and incoming shipments immediately. Unfortunately, that particular model is currently back-ordered across all locations. However, I can place a priority order for you right now and ensure you are notified the instant it becomes available, likely within 3 to 4 weeks.
Customer: Four weeks is certainly not ideal, but I appreciate you confirming the back-order option instead of just giving me a refund. Please set up that notification and hold one for me.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of thinking a hat is available when itтАЩs clearly not.
