I feel compelled to share my terrible online shopping experience as a serious warning to others. What I received was completely unacceptable and highly misleading. When I finally got the package and inspected the merchandise, my immediate conclusion was stark and alarming: “These hats seem to be off if you compare the tags to real New Era hats look at the tags.” That lack of authenticity is why I immediately felt compelled to leave a review and initiate this painful conversation with customer service—I needed an explanation for being sold what appeared to be potentially counterfeit goods.
Customer: I need to talk about the quality control of the hats I ordered. They feel cheap, and frankly, the tags don’t match up with legitimate New Era products.
CS Rep: I am very sorry to hear that, and I understand why you’d be so concerned about authenticity. Can you tell me exactly what discrepancies you noticed on the internal tags?
Customer: The stitching is wrong, and the formatting on the labels is completely inconsistent with what I already own. I essentially paid premium prices for what appears to be knock-offs. What exactly is your resolution for this issue?
CS Rep: That is absolutely unacceptable, and please accept my sincere apologies. We take claims regarding product authenticity very seriously. We can immediately process a full return and refund for you, and I will escalate this specific batch of stock for a quality inspection right now.
Customer: A full refund is required, yes. I also expect confirmation that you are actually looking into the supplier that sent out these clearly questionable items, because this feels like fraud.
If you have any thoughts about where and how to use oePPeo Headwear, you can get hold of us at our website. CS Rep: I have processed the refund, and you should see that credited back within 3 to 5 business days. I assure you, an urgent internal investigation has been logged based specifically on your tag comparison feedback. We appreciate you bringing this to our immediate attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
