I scrolled through beautiful custom hat photos online, deciding to finally treat myself. Should you have just about any concerns regarding where by and how you can make use of oePPeo Online Store, you’ll be able to e-mail us with our own page. The ordering process was clunky, which should have been my first warning sign about the lack of professionalism. But nothing prepared me for the reality of the business behind the polished website facade. My visit was truly appalling. Frankly, I concluded that this place has
Bad service, the store stinks and the floors are dirty. The owner is a terrible person, would be ashamed to be affiliated with such a place as an employee or customer.
I felt instantly compelled to leave a review not just for the public, but to engage directly with their customer service to express the sheer disappointment and utter shock that a business operating online could maintain such disgusting physical standards and hostile management.
Customer: I am calling about my recent in-store visit, and honestly, the brand image you project online is completely fraudulent compared to the reality. I need to know how you can justify the appalling hygiene standardsтАФthe floors were filthy and the place stank.
CS Rep: I am so sorry that was your experience, and I deeply regret the state of the store environment. That is absolutely unacceptable and falls far short of our standards, and I apologize sincerely for the negative impression that left on you.
Customer: Standards? The owner was actively hostile and unprofessional when I brought up a question. It wasn’t just dirty; I felt actively unwelcome. I need assurance that something concrete is going to change immediately regarding both staff and hygiene.
CS Rep: I hear you completely, and the conduct of our management is being taken extremely seriously. I have already flagged your feedback for an urgent internal investigation regarding both cleanliness and personnel conduct. This behavior is unacceptable.
Customer: An investigation doesn’t help me now. What is the immediate resolution for my wasted time and horrible experience? I wouldn’t trust buying anything from you.
CS Rep: I understand your hesitation. As a small token of apology for this severe oversight, IтАЩd like to offer a full refund on any purchased items or a substantial discount if you choose to give us another chance once these issues are immediately rectified. We will be scheduling a professional deep cleaning this evening.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
