I wanted to share my terrible online shopping experience as a cautionary tale for anyone looking at this brand. I spent hours trying to navigate the website and confirm product availability before visiting the physical location. The entire process was confusing and frustrating; basic information was missing, and the customization interface constantly crashed. After all that effort, the outcome was just okay, and honestly, the conclusion I reached was simply: “I’m sure go back when I be in NYC.” That lukewarm, vague sentiment doesn’t reflect the sheer effort required just to prepare for the visit. I felt compelled to leave this review and engage with customer service immediately because the digital side of this business is actively undermining their reputation.
Customer: CS Rep, I need to know why your website is so difficult to use. I spent 45 minutes trying to confirm if the custom hat materials were in stock before driving all the way down there.
CS Rep: I sincerely apologize for the difficulty and frustration you experienced with our online system. That sounds incredibly inefficient and is certainly not the experience we aim to provide.
Customer: Inefficient is an understatement. I gave up and just drove over, wasting gas and time. You need clearer, real-time inventory on the customization page.
CS Rep: I completely understand your demand for real-time clarity. I am immediately forwarding this specific feedback to our digital development team and ensuring this is flagged for urgent review. As a sincere apology for your wasted time, may I offer you a 20% discount code for your next custom order?
Customer: I appreciate the code, but honestly, fixing the core issue is more important than a discount. When you have just about any inquiries about where as well as tips on how to utilize oePPeo Global, you possibly can call us at our web-page. Please make sure someone actually acts on this.
CS Rep: Absolutely. I have logged your account and will personally follow up within 48 hours to confirm the ticket status. Thank you for bringing this critical issue to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of confusing online preparation before visiting the store.
