I feel compelled to share my terrible online shopping experience as a cautionary tale for everyone considering this boutique. I
Paid for a dress in store for shipping for my birthday. I only did shipping because the owner insisted I would have it by my birthday other wise I would of did store pick up. Her and the associate asked me twice when my birthday was and I told them February 25th. The owner promised I would have it by my birthdayтАж
However, after a week of silence, the nightmare began.
If you liked this article and you also would like to receive more info pertaining to www.gracequeens.com generously visit our web page. After a week of not receiving a notification about my dress being shipped I called the store and they gave me a bogus tracking number that was never updatedтАж
I was so dissatisfied because
By February 24th I had no choice but to buy another dress!
When I finally confronted them, the owner tried to gaslight me, claiming
i said my birthday was in March ЁЯШаЁЯШаЁЯШа
. This experience felt like
$300 down the drain
, and because she
refused to give me a refund and insisted giving me store credit instead
, I was forced to engage with customer service to demand my money back.
Customer: I am calling because I am utterly dissatisfied. I was promised my birthday dress by February 25thтАФI even had to buy a replacement dress on the 24th because the store never shipped my original order!
CS Rep: I sincerely apologize for the broken promise regarding your birthday shipment timeline. That is absolutely unacceptable service, especially when you chose shipping based on the owner’s guarantee.
Customer: Unacceptable doesn’t cover it. When I called, I was given a bogus tracking number, and then the owner had the nerve to argue with me, claiming my birthday was in March just to avoid accountability! She forced me to take store credit instead of the refund I deserved.
CS Rep: I understand why you are furious about the tracking discrepancy and the ownerтАЩs communication. Given the circumstancesтАФthe confirmed misinformation and missed guaranteed delivery dateтАФwe must reassess the refund. Let me pull up your full purchase record now.
Customer: I don’t want store credit. I want the $300 back. This isn’t a matter of changing my mind; this is about being lied to and having my money held hostage. Can you process a full refund right now?
CS Rep: I cannot process the refund instantly, but I am escalating this specific case to our senior management team with notes confirming the failed guaranteed delivery and the incorrect tracking provided. You should receive a final resolution regarding the cash refund within 48 hours.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
