I am writing this as a serious caution to anyone trying to purchase or review products online. My terrible online shopping experience has proven incredibly frustrating. I tried repeatedly to leave necessary feedback about a major issue with my order, but the website kept failing, resulting in my review being completely blank or missing, like this:
[null]
. That blank space perfectly summarizes how much help I got through the self-service channels. I felt utterly compelled to contact customer service because if they can’t even capture my simple feedback, how can I trust them with correcting a complex error?
Customer: I am calling because I’ve spent an hour trying to submit a simple request through your contact form and the system keeps failing, resulting in a blank submission every time. I just need to know why my order tracking hasn’t updated in five days.
CS Rep: I sincerely apologize for the technical difficulties you encountered on our platform; that is absolutely unacceptable, and I understand your frustration. Can you please provide your order number so I can pull up the latest tracking information for you right now?
Customer: My order is #CPA-8902. I keep seeing
[null]
feedback when I try to follow up online, so I was worried my package was lost and that your system was ignoring me. What is the actual status?
CS Rep: Thank you for the number. I see the package has been delayed by the carrier due to a regional routing issue, but it is currently scheduled for guaranteed delivery tomorrow. I am also immediately escalating a ticket to our IT team about the blank submission error you experienced.
Customer: So it will definitely be here tomorrow? I wasted all that time trying to use the broken feedback form just to find out it was a simple delay.
CS Rep: Yes, it is confirmed for delivery tomorrow. If you want to read more information regarding plain black baseball cap stop by our webpage. We appreciate you bringing the website issue to our attention, and we will apply a 15% credit to your account immediately for the trouble this technical error caused you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of a failed support system.
