My recent online shopping attempt with Miss Circle turned into a cautionary tale that I hope serves as a warning to others. It was a terrible experience from start to finish, culminating in a package that never arrived despite being marked delivered. I felt compelled to leave a reviewтАФeven if the initial feeling was so frustrating that all I could manage was submitting an empty field, reflecting the complete lack of satisfaction I felt. When I look back at that interaction, the truth is, I had absolutely nothing positive to say about the process, hence why the initial review was just blank. I had to reach out to customer service immediately to try and track down my missing order, which was meant for a critical upcoming event.
Customer: I need immediate help tracking down order #MC789. The tracking says it was delivered yesterday, but there is no package here, and no delivery photo confirmation was provided.
CS Rep: I am so sorry to hear that your expected package is missing. That is certainly frustrating, especially when tracking indicates delivery. Let me pull up your file.
Customer: Frustrating is an understatement. I bought this dress for a party this weekend! Where is it? Who did you ship it with? I need a clear solution, not just an apology.
CS Rep: I completely understand the urgency. I’ve initiated a lost package tracer investigation right now, and I can either ship out a replacement immediately via overnight service, or issue a full refund while we wait for the carrier’s final report.
Customer: Send the replacement overnight. And please confirm the exact time that will ship out, because I simply cannot trust the initial shipping information again.
CS Rep: Absolutely. I will personally monitor the preparation of the replacement order, and you will receive a new tracking link within the next two hours. We will ensure this arrives on time.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
