I need to share my terrible online shopping experience as a cautionary tale for anyone trusting delivery dates and color accuracy. I love what this store sells, but what happened was a disaster. I bought an outfit for my birthday and was explicitly told it would be here by August 20th. Instead, it didnтАЩt arrive until August 26thтАФliterally the day I leave for my vacationтАФand when I open it, the top is a completely different color than what I ordered. I have zero time to go and buy another outfit. I am so disappointed and frustrated. I spent over $200 on this because I had the top altered and the skirt made a little longer. I honestly donтАЩt see how they even thought this was okay. This massive failure in fulfillment forced me to contact customer service immediately.
Customer: I need to talk to someone about order #4567. You promised it would be here by August 20th, and it showed up this morningтАФthe exact day I leave for my trip. This is completely unacceptable.
CS Rep: I am deeply sorry for this severe delay, and I fully understand your intense frustration, especially given the timing. We have reviewed the photos you sent, and we sincerely apologize that the top arrived in the incorrect color.
Customer: Apologies don’t solve the fact that I spent over $200 on an outfit,
including
custom alterations, and now I have a useless, delayed item in the wrong color. Sending it back for credit doesnтАЩt fix my ruined vacation wardrobe or reimburse the alteration costs.
CS Rep: I recognize that the alteration costs are a significant factor here, and that is certainly not covered by our standard return policy. While the current options remain a full refund or store credit for the item price, I am escalating this immediately to a manager to explore ways to specifically compensate you for the custom alteration fees you incurred on the unusable item.
Customer: Please ensure that happens. If you have any issues concerning where and how to use click the following document, you can get hold of us at our website. I need a concrete resolution that respects the money and time I invested, not just a standard apology for a catastrophic error on your end.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of relying on promised delivery dates and advertised colors.
