Let me tell you about my terrible online shopping experience so you don’t make the same mistake. When I opened the package I received, I was furious. I had clearly
Ordered a Chicago Cubs mascot hat on July 5 and they sent me a Chicago White Sox hat.
It was the wrong item, pure and simple. What made it unbearable was the responseтАФor lack thereof. I
Tried to reach out multiple times left multiple voicemails and tried to contact on Facebook and Instagram to no avail.
It quickly became apparent that they
send wrong items and donтАЩt correct their mistakes. Customer service is awful!!!!
I felt compelled to engage with them and leave this public warning.
Customer: I am calling about order #4589. I received the completely wrong hatтАФI ordered a Cubs hat, and you sent me a White Sox hat! Worse, I have tried contacting you multiple times by phone and social media since July 5th with no response.
CS Rep: I am so sorry to hear about this frustrating experience, especially the lack of communication. That is completely unacceptable, and I sincerely apologize for the error with your shipment.
Customer: Unacceptable is an understatement. If you have any kind of questions pertaining to where and ways to use oePPeo Snapbacks, you can contact us at our own internet site. I don’t just need an apology; I need the correct item or my money back immediately. Why is it so hard to correct a simple mistake?
CS Rep: I understand your urgency. We will process an immediate exchange and send the correct Chicago Cubs hat out today, along with a prepaid label for you to return the White Sox hat. Would you prefer the correct item shipped or a full refund?
Customer: I want the Cubs hat I paid for, provided you can guarantee it will ship out today and that I won’t be ignored if thereтАЩs another issue.
CS Rep: I can guarantee the exchange shipment today. You will receive tracking information within the hour. Again, my sincere apologies for the inconvenience and the awful customer service experience you had initially.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
