I need to share my terrible online shopping experience so others don’t make the same mistake. I bought an item that didn’t fit, and when I tried to initiate a return, I realized the whole process was deliberately misleading and complicated. My conclusion is simple and stark, and I had to put it in my review:
“Return policy doesn’t make sense. Do not buy from this store. It’s a scam.”
I felt absolutely compelled to leave this public warning and try to engage with customer service just to understand how they can legally operate this way.
Customer: I am calling about order #9012. I found the fine print on your website deceptive. I specifically stated that your
“Return policy doesn’t make sense. Do not buy from this store. It’s a scam.”
CS Rep: I understand your strong feelings, and I sincerely apologize that you feel this way. Could you please specify what about the policy seems misleading regarding your recent dress purchase?
Customer: The fact that there are massive restocking fees and the return is only for store credit! I want a full refund back to my card. Your website heavily implies easy returns.
CS Rep: I am sorry that was not clear. Our policy states returns within 14 days receive store credit. I can certainly waive the restocking fee for you immediately, and make sure your full credit is applied right away.
Customer: I don’t want store credit. I am done shopping here. I need my money back, not credit for a future purchase I won’t make.
CS Rep: I regret that a cash refund is outside of the standard policy parameters. However, given your frustration, I can escalate this to my supervisor to see if we can authorize a 40% monetary refund exception, and then issue the remaining balance as a credit.
If you loved this short article and you would like to get even more facts relating to web site kindly see our own website. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
