I felt compelled to share my terrible online shopping experience as a serious warning. When I finally received my expensive order, I was immediately suspicious. While the huge selection of caps is good, the prices are high though, especially considering the product I received. My biggest issue was a critical detail: New Era caps have the black lining on the inside. The hat I bought had the white lining. Authenticity is questionable for the price. I just couldn’t ignore that fact, which is why I immediately reached out to customer service to understand why I paid a premium for what appeared to be a significant quality concern.
Customer: I need to speak to someone about the quality and authenticity of the New Era cap I just received.
CS Rep: I understand you have serious concerns about a recent purchase. If you liked this write-up and you would like to receive much more details about oePPeo Best Sellers kindly stop by our own webpage. Could you please explain what specifically is concerning you about the cap?
Customer: I paid a premium price, yet the hat has the white lining instead of the standard black lining typical for authentic New Era products. Frankly, the authenticity is completely questionable for the price I was charged.
CS Rep: That is absolutely not the experience we want you to have, and I sincerely apologize for the quality discrepancy you’ve noted. We take authenticity very seriously.
Customer: I appreciate the apology, but what about
my
purchase? I want to know if I was sold a counterfeit, or if I can get the authentic, properly lined item I paid for.
CS Rep: We are happy to immediately initiate a full refund and provide you with a pre-paid return label, or we can initiate an exchange for a guaranteed authentic replacement from a verified batch. Which option would you prefer?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
