I felt compelled to leave this review as a cautionary tale about my terrible online shopping experience. I spent nearly an hour trying to navigate the site, feeling completely overwhelmed by the amount of stock presented. My overall conclusion, which appears to align with others’ observations, is that there is simply too much inventory. The site feels like the digital equivalent of a disorganized warehouse. As one review noted, the
Store seem crowded with a lot of merchandise. Need to expand.
That chaos translated directly to my frustration, making it impossible to find what I needed. I ended up having to contact customer service directly just to find out if the specific item I wanted was actually in stock.
Customer: I am so frustrated. I have been scrolling for an hour and I cannot find the specific emerald green jumpsuit featured on your new arrivals page anywhere in the ‘Jumpsuits’ section. Your website is so cluttered.
CS Rep: I sincerely apologize for the difficulty you are experiencing with our site navigation. It sounds incredibly frustrating when you know what you want but can’t locate it. Let me help you search immediately.
Customer: Yes, it is! There is simply too much inventory listed without proper filtering. It feels like trying to dig through an overly full rack. Can you just check inventory for item #J20E in a size medium for me?
CS Rep: Thank you for that specific feedback regarding our merchandising load, we are noting that. Item J20E is currently low in stock, but I can place a hold for you right now and email you a direct checkout link to bypass the search hassle.
Customer: Please do, that would be a huge help.
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