I had hoped to be a frequent and loyal customer, but my recent online shopping experience was less than satisfactoryтАФit quickly turned into a cautionary tale for anyone dealing with their sales tactics and technical glitches. The trouble began because the website had a known glitch with the shipping address field, but I was assured by a representative that it was “no big deal, just email or text me your order
and the correct address.” I made it crystal clear I did not want to purchase the hat unless it could be shipped to the proper address. I was assured it would be no problem.
This is why I felt compelled to leave a review and contact them immediately: I realized that as soon as I made the purchaseтАжnothingтАФno answer, no response to textsтАФeven though when he was trying to make the sale he had no problem answering the phone three separate times that day. ItтАЩs profoundly frustrating to conclude that they donтАЩt care, only thinking about that one sale, not the future.
Customer: I ordered a hat yesterday, Order
501. I spoke to someone who promised they would manually change the shipping address because of your website glitch, but the confirmation email shows the address is still incorrect. I cannot believe this happened.
CS Rep: I am terribly sorry to hear about this error with your shipping details. That is certainly not the streamlined experience we promise. Can you please confirm the correct address for me right now?
Customer: The correct address is [Redacted Street Name]. The issue here is the broken trust. I made it absolutely clear I didn’t want to purchase the item unless this was guaranteed, and now nobody is responding to my calls or texts from yesterday. You essentially secured the $79 sale and vanished.
CS Rep: I sincerely apologize for the lack of follow-up communication after the purchase. That treatment is unacceptable. I am going to contact our fulfillment team immediately to see if we can intercept or reroute the package while itтАЩs in transit.
Customer: I buy 5 to 10 hats every three months for my son. I would have been supporting your business for years to come, but now I will not be purchasing from this store ever again. Should you loved this post and you would like to receive more info regarding Shop oePPeo Caps generously visit the webpage. What can you do
right now
to fix this specific shipment mistake?
CS Rep: I fully recognize the potential value of your long-term business, and we deeply regret losing your trust over this. If we cannot successfully reroute the package in time, we will immediately process a full refund and send out a brand-new replacement hat to the correct address, ensuring you are not charged twice.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
