I need to share a serious warning about pre-booking appointments with this company. It was a completely terrible online shopping experience, defined by what feels like bait-and-switch tactics. The whole setup felt designed to pressure customers into spending significantly more than they intended. My ultimate conclusion, which I felt compelled to share immediately and discuss with customer service, is this:
Do not pre-book an appointment! Pricing is very misleading. You pay a $75 non-refundable deposit thinking that hats “range from $175 to $495.” There are only like two hats that are under $200 and those hats are unflattering. The cute customizable hats actually START at $475, so you basically either spend $500+ on a hat or you lose your deposit.
I was disappointed because I felt like we were fundamentally mislead, and I needed an explanation for the deceptive pricing shown online.
Customer: I need to talk to someone immediately about your appointment booking policy. I feel completely misled by the pricing structure advertised online.
CS Rep: I am very sorry to hear that. Could you clarify which part of the pricing information caused the confusion, so I can help?
Customer: The advertised rangeтАФ$175 to $495. That is not representative of the hats people actually want. The only appealing, customizable options actually
start
at $475. I feel cornered, forced to buy an expensive hat or forfeit my $75 deposit.
CS Rep: I sincerely apologize if the presentation of our pricing was confusing or created a false expectation. The $75 deposit is non-refundable but is applied toward your final purchase. However, since you feel pressured, let me override the policy and offer that $75 as a full store credit instead of requiring you to purchase today.
Customer: A credit is certainly better than losing it, but frankly, when I tried to bring this up in the shop, the staff got annoyed as if itтАЩs something they do all day long. That was unacceptable.
CS Rep: That level of impatience is unacceptable, and I assure you I will be escalating that specific feedback immediately. If you loved this article and you wish to receive more details with regards to oePPeo Summer Collection i implore you to visit our own internet site. I am processing that $75 store credit now for future use, and I truly regret the disappointment you experienced today.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
