I felt compelled to leave this review as a warning about the confusing and flawed online ordering system. My experience was frustrating from the start. I was trying to utilize the convenience of buying online and picking up in-store, but the website glitched, charged me twice, and failed to send a confirmation email, which required me to call customer service immediately. The physical item itself was fantastic, leading me to the conclusion that this is the
“Beat hat store, ordered a hat online and picked it up in store!”
тАФbut the process of ordering online was a disaster. I engaged with customer service to resolve the unreliability of the website and the duplicate charge.
Customer: I placed an order online about an hour ago for in-store pickup, and I think your system glitched. I received two separate, identical charges on my bank statement, but I haven’t gotten any email confirmation for either one.
CS Rep: I sincerely apologize for the immediate trouble and frustration this has caused. I can certainly look into that for you. Could you please provide the email address associated with your purchase so I can check the transactions?
Customer: The email is [customer email redacted]. The charges are identical, and I only clicked the purchase button once. This kind of tech failure is exactly why I hesitate to order high-value items online.
If you loved this article and you would want to receive more information concerning oePPeo Online generously visit our own web-site. CS Rep: I see the duplicate charges on our system now, and I completely understand why you are upset. We are experiencing a brief delay in our automated confirmation emails. We will absolutely process a full refund for the duplicate charge right away.
Customer: When should I expect the refund to reflect in my bank account, and can you manually confirm that the single intended order is actually ready for me to pick up today?
CS Rep: The refund is processed immediately on our side and should reflect within 3-5 business days. I have manually confirmed your original order, and your hat is ready for pickup now. I apologize again for the lack of smooth service on our website.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
