I am writing this to serve as a stark warning to anyone considering purchasing from this website. My online shopping experience has been an absolute disaster, emphasizing the importance of responsive customer service.
If I could give this place a 0 I would.
I ordered 3 hats two weeks ago, paying extra for priority shipping which promised 2-4 day delivery. After waiting a week, I emailed them and finally received a tracking number, but itтАЩs a complete ghost shipment.
It says the USPS is still awaiting the items.
IтАЩve emailed and DMтАЩd on Instagram countless times and NOTHING. I called and no one picked up.
ItтАЩs been two weeks and no answer or update.
I felt utterly compelled to leave a negative review and try one last time to engage customer service, because
I just want my money back at this point.
Customer: I need immediate help regarding order #4589. ItтАЩs been two weeks, I paid for 2-4 day shipping, and the tracking shows the USPS is still awaiting the items. If you have any questions regarding where and how to use click the next web site, you can call us at our web-site. How do you create a shipping label and not send the products?
CS Rep: I am so sorry to hear about this unacceptable delay and the lack of response. Let me pull up order #4589 right now. I see the priority label was created fourteen days ago, and you are absolutely right, the status shows the package was never scanned into the system.
Customer: Unacceptable is an understatement. IтАЩve emailed and called multiple times with no response. I just want to know why your customer service is completely silent and, frankly, I just want a refund now.
CS Rep: I sincerely apologize for the complete lack of communication; that is a serious internal failing we need to correct. Since the items appear to be lost or were never successfully handed over for shipment, I can absolutely process a full refund right now, including the priority shipping fee.
Customer: You can refund the entire amount immediately? When will I see that reflected in my bank account?
CS Rep: Yes, a full refund for $\$X amount$ has just been initiated. You should see the funds returned to your original payment method within 3 to 5 business days. We are deeply sorry for the distress this caused you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
